An Urgent Product Correction Notification has been issued for Dexcom G6 Continuous Glucose Monitoring (CGM) receivers.
Manufacturer AMSL Diabetes says some customers of the G6 receiver may experience an issue where alerts/alarms do not function as they should. In very rare instances, the alert/alarm may be missed or delayed.
Users rely on these alerts to show glucose levels that are too high or too low. If these alerts do not operate as expected, users may not receive timely notifications.
The manufacturer lists identification information relating to the affected devices as (STK-GS-120 – All batches) ARTG 169241.
Users are urged to take immediate action to ensure their device is functioning correctly and to avoid potential health risks.
The manufacturer has outlined a series of steps for users to verify that their alerts are functioning properly. These include checking the device settings, ensuring notifications are enabled, and confirming that software updates have been installed. Additionally, users can perform regular manual glucose monitoring as a backup measure.
Individuals who experience issues with their device should seek immediate help from Dexcom’s customer support team on 1300 851 056 or email [email protected] with the product serial number listed on the back.
